In addition, to providing maximum value from process integration we have developed specialized service offerings on Business Process Management.

At AMSOL, our strong technology background followed by our cutting-edge CRM strategy based solutions equip you with Customer Relationship Management services for rapid and precise CRM implementation. Combine this with our CRM consulting services and you have an ideal partner in us.

AMSOL helps you create strategic differentiation and operational superiority by configuring and implementing a CRM solution aligned with the elements of your competitive strategy. While our CRM strategy and roadmap work in tandem with yours, you will be backed by detailed CRM value assessments; this therefore forms the basis for the implementation of exceptional CRM capability.

AMSOL has service offerings tailored to technology and process maturity of your customer interactions. Our CRM consulting arm leverages deep technical and industry knowledge.

Our strategic alliances with best-of-breed application package vendors like Siebel and Oracle combine with our excellence at Global Delivery to give you the best in technology as well as execution. Our CRM Center of Excellence develops ROI toolkits, CRM implementation frameworks, reusable components and solutions that help deliver value to you through accelerated project execution, reduced design and development iterations, and prototyping methodologies that reduce your investment.

AMSOL's CRM strategies and the solutions help you address a variety of CRM implementation issues in areas such as account management, customer retention and campaign management, or call center interactions. Our CRM consulting team will help you devise specialized CRM strategies that reflect positively on your revenue, productivity and customer satisfaction. Our CRM strategies and CRM package solutions orchestrate a pinpoint execution.

CRM Services

AMSOL's CRM solutions help you continually gather information about prospects and customers, leverage that information to develop customized campaigns, products and services, personalize service to customers, and support the marketing, sales, delivery and service processes with integrated services. You can call our experts in to help you plan, implement or manage a CRM technology investment across areas like lead generation, customer retention, campaign management and account management. The AMSOL CRM Practice offers the complete range of value-added services in the CRM space.

In order to gain a competitive advantage on products and services in the marketplace, companies must shift their focus from a product-centric view to a customer-centric one. AMSOL is here to help companies manage their customer relationships. Customer Relationship Management (CRM) is a business strategy that includes implementing policies, processes and enabling technologies. An effective CRM strategy will personalize the customer's experiences across all enterprise touch points. By coordinating the customer's interactions, a company is able to optimize customer satisfaction, which translates into increased profitability and revenue. AMSOL is experienced in helping companies define and implement the right CRM solution for their business.

Our consultants have hands-on experience in all aspects of CRM implementation, from strategy and requirements definition to package evaluation, selection, and implementation. Our consultants carry good expertise using technologies like SIEBEL, CLARIFY etc. The CRM solution center at AMSOL provides total business solutions to our clients. Our consultants have the necessary skills required for:

• Business Process Re-engineering
• CRM Strategy Definition
• Custom System Enhancements
• Custom Reporting Solutions
• Data Migrations / Conversions
• Implementation Consulting
• Process Documentation and System Testing
• Software Evaluation & Selection
• Technical Assessment
• End-User Training